Return and Refund Policy

Return and Refund Policy

At Perfume9.com, customer satisfaction is our #1 priority. We stand behind every product we offer and aim to ensure a seamless return experience.

ELIGIBILITY FOR RETURNS

  1. Return Period: We accept returns within 15 days of receiving your order. Returns initiated after this period will not be accepted.
  2. Condition of Merchandise:
    • All merchandise must be returned in its original condition.
    • Please make sure to record a video while opening your package. This video is required if you need to report any damaged or wrong items — it’s the only proof we can accept for such claims.
    • We do not accept returns for any opened or used products under any circumstances.
  3. Non-Refundable Shipping Costs: Shipping costs are non-refundable for undelivered, unclaimed, returned, and refused packages unless the error was made by us.

RETURN PROCESS

  • Include Required Information: To ensure your return is processed efficiently, please include the following details with your return:
    • Full Name
    • Order Number
    • Reason for Return
  • Shipping the Return:
    • All returns must have a tracking number.
    • We are not responsible for the return package until the tracking number is marked as “delivered” to our facility.
    • Customers are responsible for the shipping costs associated with returning the order.
  • Processing Time: Once your return is received, please allow 4-5 business days for your return or exchange to be processed.

RETURN ADDRESS
Please send all returns to:

IK Perfumes & Beauty Private Limited (Perfume9.com) Returns
House No.100 Gali No.4, 3rd Floor (Opp. Peas in Pod Pre School) Nirankari Colony - 110009

Refund Policy
At IK Perfumes & Beauty Private Limited (Perfume9.com), we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for returns, cancellations, damages, and other issues, in accordance with bank requirements.

1. Eligibility for Refunds
Refunds may be requested under the following circumstances:

  • Order cancellation prior to shipment Return of products due to defects, damage, or incorrect items delivered
  • Any other valid issue raised by the customer and approved by our support team

Refund Processing Timeline

  • Once the return/cancellation request is approved and the product (if applicable) is received and inspected, the refund will be initiated.
  • The refund will be processed within 5–7 working days from the date of approval.
  • The amount will be credited to the original payment method used during the purchase.

EXCEPTIONS

  1. Non-Refundable Shipping Costs: Shipping costs are not refundable unless an error was made by Perfume9.com.

CONTACT US

For any questions or concerns about our Return Policy, please reach out to our customer service team:

Email: info@perfume9.com